JCH Resident Handbook 2023-24

18 Services The Management Office operates from 8:45 a.m. to 10:30 p.m. (except 7:00 p.m. to 7:30 p.m.) during weekdays and from 8:45 a.m. to 1 p.m. during weekends and public holidays providing services to all residents in relation to living in the Hall. 1. Security Service To ensure the safety of residents, the Guard Room operates 24 hours daily monitoring the main gate access. Turnstiles will be in operation at the main gate and the entrance of two towers 24 hours daily. There is also a security officer patrolling the hall premises and handling emergency cases. To tighten the security during the busy hours, guard(s) will be deployed at the entrances of two towers during 3:00 p.m. to 12:00 a.m. daily (subject to actual needs) for identity checking. 2. Cleaning Service All communal areas in the hall premises including Multi-Purpose Hall, Study Room, Kiosk, Sky Gardens, lift lobbies, stairs and other areas in the hall premises will be cleaned by contract cleaners. Cleaning service for common areas including pantries, toilets and shower rooms in the student apartments will be cleaned around once a month by contract cleaners. All residents should jointly maintain all common areas of the student apartment in tidy and hygienic conditions. Residents will be responsible for keeping your own rooms clean and tidy. 3. Laundry Service The laundry room is located on G/F of the Hall and is equipped with washing machines and drying machines operated by the Octopus Card system. Residents are required to pay for the washing ($8 per load of washing) and drying ($1 for 4 minutes of drying) services by using the Octopus kiosk available at G/F laundry room. Irons and ironing board are provided upon request and subject to availability.